FREQUENTLY ASKED QUESTIONS

We are currently servicing the Western suburbs of Melbourne providing services in the home, child care, education facilities, aged care and general community.

We provide the following healthcare services:

• Physiotherapy
• Occupational Therapy (Coming Soon)
• Speech Therapy (Coming Soon)

Yes, we do welcome private health clients. However, it is important for you to contact your insurance provider directly to confirm whether our services are covered. This is necessary as each person’s situation and insurance coverage is distinct, and we do not have access to this specific information.

Yes, we do welcome private health clients. However, it is important for you to contact your insurance provider directly to confirm whether our services are covered. This is necessary as each person’s situation and insurance coverage is distinct, and we do not have access to this specific information.

Before your appointment, one of our healthcare specialists will contact you to ensure you are informed about what to anticipate and if there are any preparations you need to make.

You may do so through any of following:

• Our website https://guidinghands.com.au
• Send us an email at contactus@guidinghands.com.au or
• Give us a call at 0411929894

We typically reply to most inquiries within 1-2 business days. However, during busy times, it might take up to 3 business days for us to get back to you. For urgent concerns, you may call us directly at 0411929894

Regrettably, we do not offer bulk billing services.

Unfortunately, we do not participate in the Department of Veterans’ Affairs (DVA) coverage.

In general, it’s best to wear loose and comfortable clothing. However, the specific attire may vary depending on the nature of your session or activity. Our staff will provide you with guidance before your session to ensure you’re well-prepared.

Yes, we do. You may get in touch with us for further details.

Regrettably, at this time, we are unable to provide these services.

We value your feedback, as it plays a crucial role in our continuous improvement efforts and ensuring you have the best experience during your sessions.

You can reach out to us in the following ways:

1. Email us directly at contactus@guidinghands.com.au.
2. Call us at 0411929894.”

All of our Allied Health Professionals hold at least a Bachelor’s degree and are certified by the appropriate governing body for their practice.